InBox CustomModuleGenericAgent
Version 6.23.32
Create Date 23/05/2019
Resources
This module allows the execution of custom modules for the generic agent.
Prerequisite
Framework
The following Znuny Framework versions are supported:
- [6.x.x]
Modules
The following modules are required:
- InBox Core 6.34.20 or superior
Operational System
The following operating systems are required:
- [None]
Outsourcing Software
The following third-party software is required depending on which generic listener you run:
- FAQ 6.x.x
- ITSMConfigurationManagement 6.x.x
- ITSMIncidentProblemManagement 6.x.x
Install
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ CustomModuleGenericAgent-6.23.32.opm
Settings
This module offers specific settings for each custom module.
Use
Generic Agent
- FAQServiceSetDynamicField
- ValuesCountApprovedAndDisapproved
- GetDateEvent
- DynamicFieldFromFAQ
- DynamicFieldFromFAQ
- PreviousTicketValue
- TicketInitialValueGet
- UpdateCreateTime
- CustomerEmailUpdate
- TicketPriorValue
- UpdateChildField
- ClearValueField
- TicketOpenByAgentOrCustomer
- TicketParamUpdate
- SetDFByStateAndProcess
- SLAStateOfSuspend
- SetFollowUpChannel
- ClearDynamicFieldValue
- ResolvedChildTicket
- TicketTitleUpdate
- DynamicFieldSet
- GetAttachmentLinkToArticle
- TranferCustomerUserTickets
- DFArticleToTicket
- StateForChild
- LastAgentChange
- UpdatePriorityByDFMultiply
- RunWebserviceInvoker
- FirstArticleBodyHTMLToDynamicField
- NotificationPendingStatus
- DynamicFieldFromITSM
- SavesPath
- SetSLAByDFValueConfig